Account Coordinator, Reseller LATAM

What you'll do

• Educate, train, advise, and support reseller team on Criteo products
• Ensure operational excellence and strong campaign performance by working closely with the Account Strategist
• Empower partners to represent Criteo in other markets with the same quality as a direct team
• Assist and support reseller team in troubleshooting and resolving day-to-day issues and challenges
• Respond to tickets submitted by reseller team and create tickets for internal teams, escalating issues internally when needed
• Participate in Office Hours to address questions and provide ongoing support
• Support monitoring of top client performance, progress, and overall development alongside reseller team
• Ensure resellers are consistently informed and up to date on Criteo products and best practices

Requirements

• Passion for solving problems and helping people walk away happy
• Exceptional organization skills and ability to multi-task across various responsibilities, stakeholders, and topics; exceptional attention to detail
• A love for working collaboratively across multiple teams
• Ability to learn quickly and thrive in fast-paced environment
• Proactive and eager to learn, with the ability to navigate new or unclear situations with guidance
• Enjoys thinking outside the box, and loves driving results for clients and has desire for more information
• Open-minded, flexible, positive; constantly curious about how things work and persistent desire to make things work better
• Enthusiasm for client education and empowerment
• 1 year of experience working in customer service
• Fluent Spanish and English is mandatory
• Ability to communicate in a clear, concise, and structured way with different stakeholders (internal teams and clients). Capable of simplifying complex information, aligning expectations, and ensuring smooth day-to-day communication, especially when managing multiple accounts
• Strong teamwork skills, with the ability to collaborate effectively across diverse profiles and teams, ensuring alignment and efficient execution

Benefits