Simpli.fi is hiring Account Coordinators for its Client Success team in Fort Worth, Texas. The role supports Campaign Managers by managing client relationships, facilitating onboarding, maintaining communication, and assisting in campaign execution and reporting. Responsibilities include client communication, campaign data analysis, optimization suggestions, and coordination with internal teams. Candidates should have a Bachelor's degree, experience or exposure to online advertising, strong communication and organizational skills, and the ability to manage multiple priorities independently and in teams. Benefits include competitive salary, performance bonuses, 17 PTO days, 401K match, long-term incentives, healthcare options, and a hybrid work schedule.
What you'll do
Assist Campaign Managers in proactively building and managing new and existing relationships with clients
Support day-to-day client communication (email, phone, and Slack), meeting response-time and SLA expectations
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Understand each client’s day-to-day operations, communication preferences, and reporting requirements
Analyze campaign performance data and provide client-facing interpretation and strategic suggestions for next steps
Suggest and help implement campaign optimizations at the frequency needed to achieve client goals
Demonstrate proficiency in reporting and dashboard tools, including the UI reporting suite and Looker
Coordinate with Campaign Managers, the Implementation team, and other internal teams to keep campaign execution moving efficiently
Escalate necessary or time-sensitive client information to the Campaign Manager in a timely manner
Understand each client’s growth plan and product adoption goals, along with the specific plans to reach them
Acquire and maintain a high-level knowledge of up-to-date practices and strategies in the management of online media
Support teammates with workload during downtime, and know when a task falls under another team’s purview and escalate appropriately
Requirements
Bachelor’s Degree
Online advertising exposure or experience
Knowledge of the online advertising industry, industry participants, trends and technologies
Excellent communication and organization skills with a demonstrated history in client satisfaction
Highly motivated to excel with a strong work ethic and initiative
Strong ethical values
Resourceful, dependable and able to manage multiple priorities simultaneously
Ability to work independently and in a team-oriented environment
Excellent presentation and communication skills
Ability to build and maintain relationships with client contacts
Flexibility in work availability
Tech stack
LookerUI reporting suiteSlack
Benefits
Competitive base salaryPerformance-based commission or bonus17 PTO days401K matchLong-term incentive planEmployer sponsored healthcare optionsHybrid work scheduleCompany focused on developing and mentoring employees
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