Workplace Experience Manager

office managementfacilities managementevent planningtravel coordinationadministrationcustomer servicecommunicationproject managementhybrid workNYC

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Entry

Years experience

0-2

Location

New York, US

Full job description

Verve is seeking an Office Manager to oversee office operations, facilities, front desk, mail, events, and administrative support. Responsibilities include managing supplies, maintenance, vendor communication, visitor access, mail processing, event planning, onboarding support, travel coordination, invoice processing, and office procedures. The role requires strong interpersonal and communication skills, ability to work independently under pressure, attention to detail, and a passion for workplace culture. Must be onsite 5 days a week during business hours with a hybrid work policy requiring 3 days in office for employees within a 90-minute commute of NYC. Experience in office management or similar roles preferred. Benefits include competitive salary, health/dental/vision insurance, 401(k) match, PTO, free lunch onsite, volunteer opportunities, and professional development.

What you'll do

Order and maintain office supplies, snacks, and beverages, keeping the pantry and fridge stocked at all times
Maintain overall office condition and submit work orders and maintenance requests to the building or third-party vendors as needed (HVAC, coffee/water machines, etc.)
Coordinate with cleaning crews to ensure weekly schedules are kept and make adjustments when necessary
Manage communication with the landlord, building management, contractors, and service providers
Ensure health and safety policies are current and consistently followed
Attend the front desk, greet guests, and assist colleagues with day-to-day needs
Manage visitor access and room bookings for meetings and interviews
Handle building badge requests, including deactivation when employees leave
Process and sort incoming mail, courier deliveries, and package distribution
Post outgoing mail, including international parcels and courier shipments
Plan, organize, and execute in-office and external events end-to-end (team lunches, holiday parties, and seasonal celebrations) in coordination with the marketing team and event manager
Support IT and HR teams with employee onboarding and offboarding processes
Assist colleagues with travel management and coordination
Process invoices and manage office budgets
Implement and maintain office procedures and administrative systems

Requirements

Must be able to come into the office 5 days a week during business hours
Experience in office management, front office operations, or a similar administrative role
Strong interpersonal and communication skills - comfortable interfacing with employees at all levels, vendors, and visitors
Ability to work under pressure and solve problems quickly and independently
High attention to detail while maintaining awareness of the big picture
Proactive, self-directed mindset with a strong sense of ownership and follow-through
Collaborative team player with a professional and welcoming demeanor
A genuine passion for people and workplace culture - with ideas and enthusiasm for making the office a great place to work
Experience in project management, travel coordination, or event management is a plus

Benefits

Competitive salaryHealth, dental, and vision insurance, plus mental health resources401(k) match and generous PTOHybrid work environment (NYC office)Free lunch for onsite team members in NYCVolunteer OpportunitiesOpportunities for professional development in a high-growth ad tech company