SVP, Customer Success

programmaticcustomer successyield managementheader biddingPrebid.jsGoogle Ad ManagerSPOleadershipad tech

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Years experience

5-10

Location

Remote

Full job description

Freestar seeks an SVP of Customer Success to lead post-sales efforts focused on driving revenue growth through yield management and product adoption, and minimizing churn by ensuring service quality and technical stability. The role involves managing a leadership team, collaborating cross-functionally, and engaging with enterprise publishers. Requires 7-10 years in senior customer success leadership, deep programmatic ad tech knowledge including Prebid.js, Google Ad Manager, and SPO, proven yield strategy execution, strong leadership, technical acumen, and communication skills. Full-time, remote, with benefits.

What you'll do

Own the strategy for upsell and cross-sell initiatives across the publisher base to maximize earnings
Partner with Yield Management and Engineering to architect proactive yield strategies prioritizing self-sufficiency and revenue optimization at scale
Utilize industry data to benchmark supply quality and performance to keep Freestar a leader in programmatic
Establish operational standards to identify at-risk publishers early and deploy intervention plans to ensure near-zero churn for top-tier accounts
Drive technical proficiency across the team to reduce internal escalations by keeping complex troubleshooting at the front line
Serve as final escalation point for delicate or high-stakes publisher situations
Manage VPs, Directors, and Associate Directors, providing mentorship and guidance
Define and refine swimlanes with cross-functional teams to eliminate operational bottlenecks
Travel regularly to meet enterprise-level publishers and reinforce strategic partnerships

Requirements

7–10 years of experience as a Head of Customer Success or in a senior executive leadership role, preferably within an ad tech company
Deep understanding of the programmatic advertising ecosystem, including header bidding (Prebid.js), ad serving mechanics (Google Ad Manager), and Supply Path Optimization (SPO)
Proven track record of developing and executing yield optimization strategies that drive measurable financial uplift for publishers
Demonstrated experience managing a multi-tiered leadership team and scaling technical organizations
Ability to simplify complex technical concepts for non-technical stakeholders while maintaining the ability to diagnose issues across web and mobile app environments
Exceptional verbal and written communication skills with the professional maturity to put high-stakes publishers and internal teams at ease