SVP, Customer Succes

programmaticcustomer successyield managementheader biddingPrebid.jsGoogle Ad ManagerSPOleadershipad techremote

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Years experience

5-10

Location

Remote

Full job description

Freestar seeks an SVP of Customer Success to lead post-sales, focusing on revenue growth through yield management and product adoption, and minimizing churn by ensuring service quality and technical stability. Responsibilities include strategy for upsell/cross-sell, partnering with Yield Management and Engineering, benchmarking supply quality, churn mitigation, technical proficiency leadership, final escalation point, managing leadership team, cross-functional alignment, and enterprise publisher engagement. Requires 7-10 years in senior customer success leadership preferably in ad tech, deep programmatic advertising knowledge (Prebid.js, Google Ad Manager, SPO), proven yield optimization success, leadership experience, technical acumen, and strong communication skills. Full-time, remote role with comprehensive benefits.

What you'll do

Own the strategy for upsell and cross-sell initiatives across the publisher base to maximize earnings
Partner with Yield Management and Engineering to architect proactive yield strategies for revenue optimization at scale
Utilize industry data to benchmark supply quality and performance
Establish operational standards to identify at-risk publishers and deploy intervention plans to minimize churn
Drive technical proficiency across the team to reduce escalations and troubleshooting hops
Serve as final escalation point for high-stakes publisher situations
Manage VPs, Directors, and Associate Directors, providing mentorship and guidance
Define and refine cross-functional swimlanes with Publisher Support, Onboarding, Demand, Yield, and Engineering teams
Travel regularly to meet enterprise-level publishers and reinforce strategic partnerships

Requirements

7–10 years of experience as a Head of Customer Success or in a senior executive leadership role, preferably within an ad tech company
Deep understanding of the programmatic advertising ecosystem, including header bidding (Prebid.js), ad serving mechanics (Google Ad Manager), and Supply Path Optimization (SPO)
Proven track record of developing and executing yield optimization strategies that drive measurable financial uplift for publishers
Demonstrated experience managing a multi-tiered leadership team and scaling technical organizations
Ability to simplify complex technical concepts for non-technical stakeholders while maintaining the ability to diagnose issues across web and mobile app environments
Exceptional verbal and written communication skills with the professional maturity to put high-stakes publishers and internal teams at ease