Sr Manager, Workplace Services

What you'll do

• Lead, coach, and develop a high-performing Workplace Services team, including Workplace Managers and individual contributors
• Partner closely with a peer Senior Manager to collectively lead the New York Workplace Services team and drive alignment across employee experience, workplace operations, engagement initiatives, team development, and strategic priorities
• Serve as a senior Workplace Services leader for the New York office, balancing employee experience, operational excellence, and business needs
• Establish clear goals, priorities, and service standards aligned with Workplace Services strategy
• Build trusted relationships with senior leaders and key stakeholders, acting as a strategic partner and advisor
• Champion workplace experiences and engagement initiatives that strengthen employee connection, collaboration, belonging, and culture
• Partner with Engagement, People teams, Inclusion Networks, and business stakeholders to deliver meaningful programs and experiences
• Maintain a strong pulse on employee sentiment, workplace trends, and business needs to identify improvement opportunities
• Serve as a visible and approachable leader within the office
• Provide strategic oversight of workplace operations, hospitality programs, food and beverage services, vendor partnerships, office services, and employee support programs
• Lead workplace planning and change management efforts
• Develop scalable processes, service models, and operational frameworks to support growth while maintaining service standards
• Partner with Real Estate, Facilities, Security, IT, Finance, and other cross-functional teams to support workplace initiatives and projects
• Manage workplace budgets, forecasting, and resource planning
• Utilize workplace data, service metrics, employee feedback, and business insights to inform decision-making and improve workplace experience
• Drive a culture of continuous improvement in service delivery, operational effectiveness, employee satisfaction, and workplace performance

Requirements

• Bachelor's degree plus 7+ years of experience leading workplace services, hospitality, employee experience, operations, facilities, or related functions (or equivalent professional experience)
• Proven experience leading high-performing teams, including direct management of managers and individual contributors
• Strong people leader with a demonstrated ability to coach, develop, and grow future leaders
• Exceptional relationship-building and stakeholder management skills, with the ability to influence and collaborate across all levels of an organization
• Experience building trusted partnerships with senior leaders and navigating complex stakeholder environments
• High emotional intelligence and a customer-centric mindset with a genuine passion for creating exceptional employee experiences
• Strategic thinker with the ability to balance long-term vision with day-to-day execution and operational excellence
• Strong business acumen and the ability to connect workplace initiatives to broader organizational goals
• Demonstrated experience managing budgets, vendors, workplace programs, and service operations at scale
• Excellent communication, problem-solving, and decision-making skills with the ability to navigate competing priorities in a fast-paced environment
• Demonstrated success working within collaborative or matrixed leadership environments where influence and partnership are critical to achieving results
• A collaborative, adaptable, and solutions-oriented leader who thrives in ambiguity and drives results through influence, partnership, and execution
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to respond after hours for emergencies and support operational needs outside of standard business hours when required

Tech stack

Benefits