AdTechTalent
Other8 days agoOn-site

The Trade Desk

Sr. HR Generalist

HR operationsPeople SolutionsWorkdayServiceNowprocess improvementSOPemployee lifecycleHRISpayrollcomplianceproject management

Key details

Salary

$71K – $129K

Employment type

Full-time

Seniority

Senior

Years experience

3-5

Location

Los Angeles, United States

Full job description

The Trade Desk is seeking a Senior Generalist for the People Solutions team to handle complex HR casework, support process optimization, and contribute to global improvements. The role involves resolving employee and manager inquiries across onboarding, mid-lifecycle changes, and offboarding; troubleshooting system issues; leading process design and workflow improvements; participating in cross-functional groups; monitoring KPIs and recommending improvements; providing coaching and informal leadership; supporting projects and initiatives; maintaining confidentiality; and ensuring compliance with employment laws and payroll requirements. Requires 4+ years in HR operations or related fields, expert Workday and ServiceNow skills, strong process improvement and communication abilities, and adaptability in a dynamic environment. Located in Los Angeles, CA. Salary range $70,500–$129,300 USD. Benefits include comprehensive healthcare, retirement plans, disability coverage, life insurance, tuition reimbursement, parental leave, sick and vacation time, paid holidays, stock purchase plan, and variable incentives.

What you'll do

  • Resolve standard and escalated, complex, or sensitive employee and manager inquiries across onboarding, mid-lifecycle changes, and offboarding
  • Execute and troubleshoot complex systems issues, identifying root causes and escalating to the appropriate team for remediation
  • Support (and at times lead) process design, SOP updates, and workflow improvements with a focus on automation, global scalability, and employee experience
  • Contribute to the implementation and continuous enhancement of ServiceNow Lifecycle Events by validating workflows and ensuring consistent adoption
  • Participate in cross-functional working groups with HRIS, Payroll, Legal, IT, TA, and People Partners to address lifecycle issues and optimize processes
  • Monitor KPIs, SLAs, and case trends to identify operational gaps and recommend improvements to People Managers and the IC Manager (Lead)
  • Provide coaching, knowledge-sharing, and informal leadership to team members, supporting capability building across the team
  • Support mid to complex projects, releases, and new initiatives requiring subject-matter expertise
  • Understand and apply cross-functional knowledge of various teams for effective collaboration and employee support
  • Operate with a high degree of confidentiality and demonstrate respect and due diligence in time sensitive situations
  • Maintain current knowledge of employment laws, payroll processing and compliance requirements in region
  • Support with ad-hoc administrative tasks and projects as needed

Requirements

  • 4+ years of experience in HR operations, People Solutions, or HR shared services, with exposure to complex casework
  • Expert-level experience in Workday (business process logic, troubleshooting, advanced transactions)
  • Strong experience with ServiceNow or similar ticketing systems
  • Demonstrated ability to improve processes, author or revise SOPs, and support global standardization
  • Excellent judgment, communication, and stakeholder management skills
  • Comfortable working with high complexity, ambiguity, and escalations
  • Strong project ownership and ability to drive tasks to completion
  • Highly organized, detail-oriented, and committed to data accuracy and compliance
  • Comfortable guiding peers, leading trainings or refreshers, and sharing knowledge across the team
  • Adaptable, proactive, and curious—able to thrive in an evolving environment

Tech stack

WorkdayServiceNow

Benefits

Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependentsRetirement benefits such as a 401k plan and company matchShort and long-term disability coverageBasic life insuranceWell-being benefitsReimbursement for certain tuition expensesParental leaveSick time of 1 hour per 30 hours workedVacation time for full-time employees up to 120 hours through the first year and 160 hours thereafterAround 13 paid holidays per yearEmployee Stock Purchase Plan with discounted stock purchaseVariable compensation-based incentives and commissions depending on roleEligibility for stock-based compensation grants based on company and individual performance

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