AdTechTalent
Programmatic7 days agoRemote

VideoAmp

Senior Solutions Engineer

solutions engineertechnical supportAPISQLdatabasesscriptingdigital videoCTVOTTadtechclient onboardingtechnical troubleshootingprogrammatic

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Senior

Years experience

5-10

Location

Los Angeles, United States; New York, US

Full job description

Senior Solutions Engineer role within Professional Services team supporting client onboarding, expanding solutions, and providing technical support for VideoAmp systems. Responsibilities include leading technical onboarding, API setup, data integration, client support, troubleshooting, collaborating with Sales, Client Success, Engineering, and Product teams, monitoring platform performance, and maintaining documentation. Requires 6+ years technical client-facing experience in SaaS or adtech, proficiency with SQL, databases, APIs, scripting, strong communication, organizational skills, and a documentation mindset. Location options include New York or Los Angeles with hybrid or remote US work. Salary range $140,000 to $170,000 plus equity and benefits including PTO, medical, 401(k), parental leave, and commuter perks.

What you'll do

  • Lead the technical onboarding process for new clients, including API setup and data integration
  • Serve as the primary technical point of contact for clients, providing ongoing support and troubleshooting by leveraging internal tools and systems
  • Collaborate cross-functionally with product, engineering, and data science teams to investigate and resolve client issues
  • Monitor platform and data performance to proactively identify and resolve technical concerns
  • Maintain current knowledge of the latest technologies and trends in digital video, CTV/OTT, and advertising technology
  • Provide continued support for your client portfolio by resolving questions, requests, and technical escalations
  • Communicate daily with account and client success teams to align on business needs, timelines, and issue resolution
  • Own and maintain detailed documentation of processes, workflows, and technical best practices to expand the team knowledge base

Requirements

  • Bachelor's degree preferred
  • 6+ years of experience in a technical client-facing role such as Solutions Engineer, Support Engineer, or Technical Support Specialist, ideally in SaaS, adtech, or a related industry
  • Strong technical skills and knowledge of relevant systems, including databases, APIs, and scripting languages
  • Proficiency with SQL and comfort working with large datasets
  • Experience troubleshooting platform, integration, or data performance issues
  • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
  • Passion for process design and continuous improvement
  • Strong organizational skills with the ability to manage multiple projects and deadlines
  • A documentation and knowledge-sharing mindset

Tech stack

APISQLdatabasesscripting languagesdigital videoCTVOTTadvertising technology

Benefits

Base salary $140,000 to $170,000 (commensurate with experience)Equity participation includedDiscretionary & flexible PTO plus Spring, Summer & Winter company breaksInclusive and comprehensive medical, dental & vision401(k) with matchingHSA & FSAPaid Maternity & Parental Leave for all family additionsCell phone & wifi reimbursementCommuter benefits

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