Senior IT Operations Engineer

What you'll do

• Act as senior point of contact for IT support in Edinburgh office, running day-to-day operations and mentoring junior IT support team members
• Work within a global IT team across multiple time zones and offices, coordinating priorities and sharing knowledge
• Provide escalation support for complex technical issues
• Administer and support Microsoft Entra ID, Microsoft 365, Google Workspace, and JumpCloud
• Support and maintain AWS-based infrastructure and cloud services
• Manage SharePoint sites, permissions, and content structure
• Plan and execute on-premises to cloud and cloud to cloud migration projects
• Administer and support Atlassian products including Jira and Confluence
• Design, build, and maintain automation scripts and tools (PowerShell and Python) to streamline IT operations
• Adopt AI-powered tools and workflows to enhance IT operations and service delivery
• Manage endpoint installations, upgrades, and troubleshooting for Windows and macOS devices
• Create and manage user accounts, groups, and access rights ensuring least-privilege and compliance
• Configure and maintain technical equipment including computers, printers, meeting room systems, and back-office infrastructure
• Own and triage IT ticketing system requests, ensuring SLAs and KPIs are met and coaching junior staff
• Design, document, and improve IT policies, procedures, and processes
• Research, evaluate, and pilot new products, services, and automation opportunities
• Contribute to inventory management, budget tracking, and vendor relationships

Requirements

• 4+ years' experience in an IT support or systems administration role, including experience supporting more junior colleagues
• Experience managing, configuring, and troubleshooting Windows and macOS environments at scale
• Hands-on experience administering Microsoft Entra ID and Microsoft 365 (identity, security, and collaboration tools)
• Strong scripting and automation skills with PowerShell and Python
• Working knowledge of AWS services and cloud infrastructure concepts
• Experience with Google Workspace administration
• Experience with JumpCloud or comparable cloud directory / MDM platform
• Experience administering SharePoint including site structure, permissions, and governance
• Experience with on-premises to cloud migration projects
• Familiarity administering Atlassian products such as Jira and Confluence
• Experience working with IT support tickets against SLAs and KPIs, including prioritisation and escalation management
• Knowledge of IT security tools and practices such as firewalls, EDR, and MDM
• Proven ability to mentor and support junior team members
• Experience working with remote and international teams
• Excellent written and spoken communication skills in English
• Ability to multitask and prioritise in a fast-moving, dynamic environment
• Responsible, service-oriented team player with a strong desire to learn and adapt to new technologies

Tech stack

Benefits