AdTechTalent
customer successYesterdayOn-site

Celtra

Senior Customer Success Manager

customer successad techdigital advertisingcreative automationPhotoshoptrainingaccount managementcustomer retentionrevenue growth

Key details

Salary

$90K – $115K

Employment type

Full-time

Seniority

Senior

Years experience

5-10

Location

New York, US

Full job description

Senior Customer Success Manager responsible for driving customer satisfaction, retention, and revenue growth by understanding customer business, digital creative needs, and advertising goals. Build long-term relationships, ensure onboarding, training, and ongoing value from Celtra's solutions. Maintain product knowledge and educate customers on relevant features. Collaborate with Sales and Solutions Consulting to identify expansion opportunities. Serve as customer advocate internally, manage escalations, and influence product/process improvements. Manage onboarding, training, renewals, business reviews, usage monitoring, risk mitigation, communication between customers and teams, project scoping, and revenue accountability. Requires experience in ad tech or marketing technology, customer-facing account management, strategic account growth, strong communication and problem-solving skills, and proficiency with Photoshop or similar tools is a plus.

What you'll do

  • Develop a deep understanding of customer business goals, workflows, and success metrics to provide tailored guidance and strategic support
  • Manage onboarding and implementation for new customers, ensuring a smooth transition and early value realization
  • Deliver customer training, workshops, and enablement sessions to drive adoption and maximize product usage
  • Act as the primary point of contact for a portfolio of software customers, addressing questions, risks, and escalations
  • Drive customer renewals and partner on expansion opportunities, negotiating terms that support long-term engagement and growth
  • Conduct regular business reviews (QBRs) and check-ins to assess performance, align on objectives, and identify growth opportunities
  • Monitor customer usage and performance, recommending optimizations, upgrades, or additional solutions to increase value and revenue
  • Identify and mitigate risks to customer satisfaction, retention, or delivery before they escalate
  • Facilitate communication between customers and internal teams, translating business needs into actionable requirements
  • Scope customer-facing projects, secure internal resources, and ensure effective execution
  • Stay informed on industry trends, emerging technologies, and best practices to provide strategic recommendations
  • Manage revenue accountability, including billing and reconciliation for assigned accounts

Requirements

  • Experience in ad tech, digital design, creative, or marketing technology software environments
  • Proven customer-facing experience managing a portfolio of revenue-generating accounts
  • Demonstrated ability to grow accounts strategically through process creation, initiatives, and value-based selling
  • Self-driven, highly organized, and proactive
  • Strong presentation and facilitation skills
  • Excellent written and verbal communication and interpersonal skills
  • Strong creative and analytical problem-solving abilities
  • Experience project managing digital or creative initiatives a plus
  • Experience working with creative or production agencies or in-house design teams a plus
  • Experience delivering customer education (training sessions, workshops, webinars) a plus
  • Proficiency with Photoshop or similar design tools is a plus
  • Passion for achieving and exceeding goals

Tech stack

Photoshopdigital advertising platformscreative automationAI-driven insights

Apply now

This MVP uses a placeholder application flow. In production, this section can connect to an external apply URL or a native application form.

Continue to applicationBrowse more jobs

Similar jobs

More roles worth a look

Related opportunities based on specialty and working model so candidates can keep momentum.