AdTechTalent
Programmatic1 month agoRemote

Zeta Global

Senior Client Success Manager - Programmatic

programmaticDSPclient successcampaign managementdigital mediaad-techExcelreportingoptimization

Key details

Salary

$80K – $95K

Employment type

Full-time

Seniority

Senior

Years experience

3-5

Location

Illinois, United States

Full job description

Senior Client Success Manager – Programmatic responsible for managing a portfolio of strategic programmatic accounts. Role includes managing 10+ active programmatic campaigns end-to-end, leading client communications, serving as technical owner of campaign execution, applying DSP expertise, delivering reporting and insights, supporting upsell and renewal opportunities, and collaborating cross-functionally. Requires 3+ years experience in programmatic advertising or ad-tech, hands-on DSP experience, strong communication and analytical skills, and ability to manage multiple campaigns independently. Benefits include unlimited PTO, medical/dental/vision coverage, employee equity, discounts, wellness classes, and pet insurance. Salary range $80,000 - $95,000. Remote role based in Illinois, United States.

What you'll do

  • Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts
  • Lead all client communications including status calls, QBRs, and escalations with clear insights and recommendations
  • Serve as the technical owner of campaign execution partnering with Operations to ensure correct setup, optimization, and alignment to strategy
  • Apply deep understanding of DSP functionality and optimization levers to guide setup decisions, diagnose issues, and drive performance improvements
  • Deliver client-ready reporting and performance insights in partnership with Analytics
  • Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales
  • Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience
  • Partner with Client Success Director on escalations, prioritizing fixes, communicating progress, and ensuring timely resolution

Requirements

  • 3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success, Account Management, or similar roles
  • Hands-on DSP experience including campaign setup, optimization, and reporting
  • Proven ability to independently manage multiple live campaigns and client relationships
  • Strong communication skills and comfort leading client and executive-level conversations
  • High attention to detail and ability to prioritize in fast-paced environments
  • Strong analytical skills and comfort with Excel and performance reporting

Tech stack

DSPExcel

Benefits

Unlimited PTOExcellent medical, dental, and vision coverageEmployee Equity and Stock Purchase PlanEmployee Discounts, Virtual Wellness Classes, and Pet Insurance

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