Senior Client Success Manager

What you'll do

• Rapidly acquire a thorough knowledge of Zeta’s offerings, reporting analysis, competitive advantages, resources and processes and articulate them convincingly to prospects and customers
• Launch and manage cross-channel, programmatic advertising campaigns in partnership with clients and internal teams to help clients connect with their customers
• Lead weekly client status meetings while discussing campaign reporting, optimizations & insights
• Collaborate with sales to provide strategic upsell recommendations when performance and/or offerings align with customer’s business needs
• Prepare and conduct high impact reporting presentations in collaboration with analytics team
• Ensure exemplary customer satisfaction levels with every customer interaction

Requirements

• 3+ years' experience in programmatic advertising in Account Management, Client Success, or Media Planning
• Hands-on experience activating, optimizing, and reporting on campaigns within leading DSPs
• Demonstrated ability to develop and cultivate relationships and work effectively at all levels of the decision process
• Strong analytic skills, including high level of comfort with Excel
• Passion for digital media and thorough knowledge of the programmatic advertising industry
• Exemplary written and verbal communication skills, with the ability to convey complex ideas clearly and convincingly
• Initiative-taking individual with strong work ethic, able to work autonomously while being receptive to guidance
• Intelligent, outgoing individual with interpersonal skills and work ethic
• Comprehensive experience with MS Office, particularly Excel and PowerPoint
• Ability to travel as needed

Tech stack

Benefits