Senior customer and partnership role focused on managing a strategic enterprise commerce media customer and a broader strategic partner relationship. Responsibilities include leading customer meetings, QBRs, business reviews, building trusted relationships across stakeholders, owning account health and expansion planning, collaborating with internal teams for implementation and issue resolution, managing partnership priorities and commercial opportunities, and actively leading key customer and partner engagements. Requires 4-6+ years experience in retail media, commerce media, ad tech, marketplaces, or enterprise SaaS, with strong commercial acumen, communication skills, and ability to manage complex stakeholder environments. Role is primarily remote within the UK with expected onsite presence in London 1-2 times per week. Salary range is £91,000 - £107,000 OTE.
What you'll do
Serve as the primary day-to-day partner for a strategic enterprise commerce media customer
Lead regular customer cadences, QBRs, business reviews, executive working sessions, follow-ups, and onsite meetings
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Requirements
4–6+ years of experience in retail media, commerce media, ad tech, marketplaces, or enterprise SaaS
Experience working directly with retailers, marketplaces, or commerce platforms
Experience managing large enterprise customers or strategic partnerships
Strong commercial acumen and comfort owning growth-oriented outcomes
Executive presence and strong communication skills
Ability to manage complex stakeholder environments
Strong internal leadership and cross-functional coordination skills
Confidence operating in ambiguity and turning complexity into clear action
Comfort leading QBRs, business reviews, executive discussions, and onsite customer or partner meetings
Strong follow-through, relationship-building skills, and customer judgment
Benefits
Fully remote team with flexible working hours100% employer paid medical benefits for employees and their children, plus coverage for other dependentsRetirement savings plans with employer contributionsUnlimited personal time off, paid holidays, and a company holiday break (12/24 - 1/1)Annual corporate retreat (Kevelfest)Electric vehicle salary sacrifice benefit via OctopusHome office stipend including choice of Windows or Mac machine and £382 allowanceParental leave support with salary continuation and benefitsReimbursement for one legitimate newspaper subscription up to £230 annuallyAward-winning workplace recognized for innovation and best places to workFull transparency in company values and compensation philosophy
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