program managementretail mediacustomer successclient-facingstakeholder managementcross-functional communicationmigrationroadmapretail technologymetricsonboarding
Key details
Salary
£70K – £82K
Employment type
Full-time
Seniority
Mid-level
Years experience
5-10
Location
London, United Kingdom; Remote/Hybrid, United Kingdom
Full job description
Kevel seeks a strategic, customer-facing Programme Manager to lead a key retail media customer program. Responsibilities include managing the program, acting as primary contact, providing executive communications, shaping go-to-market propositions, establishing migration processes, leading migration execution, maintaining on-site customer presence, partnering with Customer Success for onboarding, relaying customer needs to internal teams, monitoring customer satisfaction, and collaborating with Business Strategy. Requirements include experience managing strategic customer relationships, strong cross-functional communication, client-facing experience, understanding customer goals, comfort with metrics, and retail media or marketplace technology familiarity. The role is full-time, hybrid remote in the UK with some onsite presence in London. Salary range is £70,000 - £82,000 annually. Benefits include remote work flexibility, health benefits, retirement plans, unlimited PTO, annual retreat, EV salary sacrifice, home office stipend, parental leave support, and free press subscription reimbursement.
What you'll do
Manage the retail media program for a key customer, acting as the primary point of contact for their program teams.
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Provide regular, executive-ready customer communications, delivering consistent progress updates, managing expectations, and reinforcing stakeholder confidence throughout the program.
Shape a high-impact proposition for launch and beyond, providing go-to-market expertise to stakeholders across the client's retail media organisation.
Establish and optimize scalable migration processes with the right tools, systems, and operational frameworks.
Lead end-to-end execution of migration programs, ensuring on-time delivery with proactive risk identification and escalation to minimize revenue disruption and protect customer experience.
Maintain a regular on-site presence with the customer, attending meetings and proactively engaging in discussions.
Partner cross-functionally with Customer Success teams to drive seamless onboarding and implementation.
Relay customer issues, requests, and product needs to Product, Engineering, Customer Success, and internal partners for timely resolution and alignment.
Maintain a point of view on customer satisfaction and engagement, identifying opportunities for improvement and escalation.
Ensure customer needs are met through the Kevel product by confirming metrics, goals, and measures of success; regularly review outcomes and adjust approaches.
Work closely with the Business Strategy team to inform recommendations to the client and drive retail media value.
Strong cross-functional communication skills with the ability to translate business needs to technical teams.
Experience working on-site with customers or in a client-facing role.
Ability to understand customer business goals and align solutions to meet them.
Comfortable working with metrics and defining measures of success.
Retail media experience or familiarity with retail/marketplace technology is a must have!
Benefits
Fully Remote Team: 100% remote work environment with flexible work locations.Flexible Working Hours.Comprehensive Health Benefits: 100% employer paid medical benefits for employees and their children, plus coverage for other dependents.Retirement savings plans with employer contributions.Unlimited personal time off, Paid Holidays, and a Kevel Holiday Break (12/24 - 1/1).Kevelfest: Annual four-day in-person corporate retreat.Electric vehicle salary sacrifice benefit via Octopus.Home Office Stipend: New Windows or Mac machine plus £382 allowance for home office setup.Parental Leave Support with salary continuation and benefits.Free press benefits: reimbursement for one newspaper subscription up to £230 annually.Work with an award-winning team recognized for Best Places to Work and innovation.Full transparency with Company Constitution, Employee Bill of Rights, and open communication.
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