VideoAmp is seeking a Manager, Delivery to lead a team responsible for onboarding clients and ensuring successful adoption of VideoAmp's platform and solutions. The role involves managing client delivery, reporting, billing operations, and resolving complex client issues. The manager will recruit, develop, and motivate staff, oversee KPIs, improve client experience, and collaborate with internal teams including Sales, Account Management, Engineering, Product, and Marketing. Requirements include a bachelor's degree (preferred), 4+ years management experience, 6+ years in media/advertising/client success, strong knowledge of reporting and measurement products, excellent communication skills, and ability to work independently. Experience with TV and video advertising technology is a plus. Compensation includes a base salary of $184,000 to $205,000, equity participation, comprehensive health benefits, flexible PTO, 401(k) with matching, paid parental leave, and other perks. The position is remote with a hybrid preference for New York, NY.
What you'll do
Manage and monitor ongoing client delivery, reporting, and billing operations across a portfolio of accounts
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Assist with the onboarding and training of new hires on the Delivery team
Recruit, direct, motivate, and develop staff, maximizing their individual contribution, professional growth, and ability to function effectively as a team
Understand various levels of KPIs (time to value, reporting accuracy, client satisfaction) and formulate strategies to meet and exceed both client and team goals
Oversee and provide guidance on internal activities and initiatives designed to improve the client experience
Determine needed improvements through review and analysis of recurring reporting, billing, or onboarding issues
Influence stakeholders and lead cross-functional teams across matrixed organizations
Own playbooks, templates, and process documentation for the Delivery team, and share changes across Professional Services and other relevant departments
Partner closely with leadership to define clear handoff points, escalation paths, and shared workflows between the technical and client-facing sides of Professional Services
Provide customer feedback to internal teams including Product, Engineering, and Marketing to build new technology features and reporting capabilities
Resolve highly complex or non-routine client issues or inquiries, including revenue risk and billing escalations, as needed
Serve as an escalation point for client delivery issues and for internal teams needing Delivery support
Requirements
Bachelor's degree in Business, Communications, or a related field preferred
4+ years of management experience, preferably leading a team of 2 to 5 direct reports
6+ years of media, advertising, or client-success background, preferably with reporting, account management, or client delivery experience
Strong working knowledge of reporting and measurement products, with comfort partnering closely with technical counterparts
Proven track record of resolving complex, non-technical client issues and de-escalating risk
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
Ability to work independently and prioritize tasks in a fast-paced environment
Experience with TV and video advertising technology is a plus
Benefits
Base salary $184,000 to $205,000 (commensurate with experience)Equity participation includedDiscretionary & flexible PTO + Spring, Summer & Winter company breaksInclusive and comprehensive medical, dental & vision401(k) with matching · HSA & FSAPaid Maternity & Parental Leave for all family additionsCell phone & wifi reimbursement · Commuter benefits
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