AdTechTalent
Programmatic18 days agoRemote

StackAdapt

Manager, Client Success (PST / MST)

client successprogrammaticmediateam leadershipcustomer serviceclient retentionautomationstrategic planningcross-functional collaboration

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Senior

Years experience

3-5

Location

Calgary, Alberta, Canada; United States

Full job description

The Manager of Client Success will lead a team of Client Success Managers providing customer service and acting as trusted advisors to clients using the StackAdapt platform. Responsibilities include leading the team to achieve client retention and growth targets, developing onboarding programs, advising clients strategically, driving automation for service efficiency, fostering collaboration, tracking client success metrics, managing support platforms, and advocating for clients. Candidates should have extensive media and programmatic knowledge, 3+ years managing client-facing teams with revenue growth, leadership skills, mentorship passion, problem-solving ability, communication skills, and experience in strategic planning and operational improvements. The role is full-time, remote-first, prioritizing candidates in Pacific or Mountain time zones in Canada or the US. Benefits include competitive salary, retirement plans, paid time off, health benefits, work from home reimbursements, training, development support, parental leave, and a supportive culture.

What you'll do

  • Lead, develop, and inspire a global team of Client Success Managers to deliver exceptional service and achieve client retention and growth targets
  • Partner closely with Inside Sales to develop a world-class onboarding program
  • Act as a trusted advisor to clients, providing guidance and strategic advice to help them achieve their business objectives
  • Drive efficiencies through automation to enable excellent service at scale
  • Foster a culture of collaboration and knowledge-sharing among team members and cross-functional stakeholders
  • Track and analyze client success metrics and KPIs to measure the effectiveness of client success initiatives and identify areas for improvement
  • Be accountable for the customer support platform and ticketing systems, analyzing customer feedback to maintain high customer satisfaction scores
  • Serve as a client advocate within the company, championing their needs and priorities

Requirements

  • Extensive media experience and programmatic knowledge
  • 3+ years of experience managing a client-facing team and growing revenue
  • Demonstrated success in leading high-performing client-facing teams, including direct people leadership and cross-functional collaboration
  • Willingness to lead from the front, with a proven ability to inspire and energize teams
  • Passion for mentorship, team development, and creating a culture of excellence
  • Established track record of overcoming challenges, driving solutions, and making data-driven decisions
  • Ability to simplify and communicate technical concepts and platform-based knowledge
  • Strong interpersonal, verbal and written communication skills
  • Proven ability to lead strategic planning, cross-team initiatives, and operational improvements

Benefits

Highly competitive salaryRetirement/401K/Pension Savings globallyCompetitive Paid time off packages including birthdays offAccess to a comprehensive mental health care programHealth benefits from day one of employmentWork from home reimbursementsOptional global WeWork membershipRobust training and onboarding programCoverage and support of personal development initiatives (conferences, courses, books etc)Access to StackAdapt programmatic courses and certificationsParental leave programFriendly, welcoming, and supportive cultureSocial and team events

Apply now

This MVP uses a placeholder application flow. In production, this section can connect to an external apply URL or a native application form.

Continue to applicationBrowse more jobs

Similar jobs

More roles worth a look

Related opportunities based on specialty and working model so candidates can keep momentum.