Lead, Client Success

What you'll do

• Own a book of mid-tier accounts or agency relationships with no additional sales support, acting as the primary point of contact for all delivery, tactical questions, and operational needs
• Maintain deep knowledge of client goals, reporting usage, success metrics, and business nuances
• Build strong, trust-based relationships that support retention and long-term account value
• Drive accurate and timely delivery of all client deliverables, including recurring reporting, ad-hoc analyses, campaign summaries, and platform support
• Perform data QA and review outputs to ensure accuracy, consistency, and alignment with client expectations
• Troubleshoot delivery or data issues in collaboration with Data Operations, Analytics, Product, and Engineering teams
• Own contract renewals of assigned accounts, working with commercial leadership to define growth targets and success metrics
• Prepare renewal materials including service summaries, value narratives, usage documentation, and historical delivery performance
• Identify upsell opportunities and alert commercial leaders where incremental value aligns with client needs
• Own all project management for client work, including timelines, deliverables, progress tracking, coordination, and follow-through
• Maintain clear documentation of client requests, SLAs, open items, risks, and next steps
• Coordinate cross-functional efforts to ensure smooth execution, timely updates, and resolution of issues
• Review data outputs and highlight key themes, insights, or anomalies for client consumption
• Communicate complex data, methodologies, and reporting logic in clear, client-friendly language
• Lead or support client calls, QBRs, campaign reviews, and check-ins

Requirements

• Bachelor’s degree in Business, Marketing, Communications, Analytics, or related field
• 4–6+ years of experience in client services, account management, analytics, or a similar data-driven role
• Demonstrated success managing a book of business independently
• Strong analytical skills with experience reviewing and QA’ing data-driven deliverables
• Excellent verbal and written communication skills with confident client presence
• Highly organized with strong project management skills and attention to detail
• Familiarity with Comscore tools, data structures, or digital measurement methodologies preferred

Tech stack