The Trade Desk seeks an IT Services Analyst responsible for identity lifecycle and access management, IT procurement, asset and inventory management, software license lifecycle, and compliance and audit support. The role involves managing ITSM processes, handling Level 2 escalations, and supporting vendor relationships. Requires 3+ years in IT services/support, knowledge of ITIL, ITSM, ITAM, IAM, SOX, GDPR, and SOC 2 compliance. Responsibilities include onboarding/offboarding, procurement, license management, process improvements, automation, and documentation. Must be available full-time with some after-hours work. Salary range is $48,200 to $88,300 USD. Benefits include healthcare, retirement plans, disability coverage, life insurance, tuition reimbursement, parental leave, paid time off, holidays, and stock purchase plan.
What you'll do
Own identity lifecycle operations including onboarding, offboarding, provisioning, access requests, entitlement reviews, and change management across all applications
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Bellevue, United States; Boston, United States; Boulder, United States; Chicago, United States; Denver, United States; Los Angeles, United States; New York, US; San Francisco, United States; San Jose, United States; Seattle, United States; Ventura, United States•7 days ago
Resolve service requests and access issues including complex and escalated tickets within established service levels
Manage hardware and software procurement, eProcurement and purchase orders, license fulfillment, and global inventory including 3PL and direct vendor channels
Administer IT asset management, hardware standards, device testing, and depot stock oversight for global operations
Manage software license allocation, renewals, and true-ups for core IT applications to maintain license compliance and control spend
Support vendor intake, contract negotiation, and ongoing vendor and supplier relationships
Maintain SOX, GDPR, and SOC 2 controls including entitlement matrix ownership, evidence collection, and audit response
Drive ITSM process improvements across service desk, incident, hardware request, access, and change management workflows in line with ITIL practice
Build and improve automations, ticket transitions, dashboards, and self-service solutions to increase transparency and reduce manual effort
Participate in Level 2 escalations
Contribute to team projects and platform initiatives such as ITSM maturity, ITAM and IAM platform implementations, and workflow modernization
Create and maintain documentation, runbooks, and knowledge base articles
Perform other duties as assigned
Requirements
Bachelor’s degree in IT or related field or equivalent practical experience
3+ years of experience in an IT services or IT support role
Working knowledge of identity and access management, IT procurement, IT asset management, and software license management
Experience with ITSM and ticketing platforms, ERP and procurement systems, and ITAM or IAM tooling
Practical understanding of ITIL processes, including incident, request, problem, access, change, and configuration management
Familiarity with compliance standards and control frameworks, including SOX, GDPR, and SOC 2
Experience supporting a multi-location, global environment is preferred
Prior experience working within the ITIL framework in a SOX regulated environment is highly desired
Strong analytical, written, and verbal communication skills, with a customer service mindset
Ability to balance operational support responsibilities with strategic project work
Ability to work independently, share knowledge actively, and contribute in a cross-trained team
Commitment to confidentiality, ethics, and company values
Must be regularly available to work at least 8 hours per day, five days per week
Must be available and willing to work after hours, weekends, and holidays as necessary
Will be required to carry a company-funded smartphone and respond to urgent calls in a timely manner
Tech stack
ITSMITILERPITAMIAMSOXGDPRSOC 2
Benefits
Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependentsRetirement benefits such as a 401k plan and company matchShort and long-term disability coverageBasic life insuranceWell-being benefitsReimbursement for certain tuition expensesParental leaveSick time of 1 hour per 30 hours workedVacation time for full-time employees up to 120 hours through the first year and 160 hours thereafterAround 13 paid holidays per yearEmployee Stock Purchase Plan with discounted stock purchaseVariable compensation-based incentives and commissions depending on role
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