IT Support Technician (Colombia

IT supportMDMJumpcloudJAMFGoogle WorkspaceOktaSlackZoomWindowsMacOSJiratechnical supportLATAMhardwaresoftware deploymentasset management

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Entry

Years experience

3-5

Location

Bogotá, Colombia

Full job description

MiQ is seeking a Level 1 / Level 2 IT Support Engineer to support onboarding of a newly acquired LATAM business and provide day-to-day IT support. Responsibilities include 1st and 2nd line onsite and remote support, device enrollment into MDM, systems access, data transition support, hardware shipping/receiving, troubleshooting, managing Jira tickets, AV support, user onboarding/offboarding, software deployment, security updates, asset management, and vendor procurement in LATAM. Requirements include minimum 2 years technical support experience, proficiency with MDM (Jumpcloud, JAMF), anti-virus solutions, SaaS apps (Google Workspace, Okta, Slack, Zoom), Windows and MacOS, ability to work with LATAM teams, knowledge of workplace communication technologies, agile work environment skills, strong communication, efficiency focus, alignment with company culture, positive attitude, and willingness to learn and grow.

What you'll do

Provide onsite and remote 1st and 2nd line IT support for LATAM region
Support the onboarding of acquired LATAM employees into existing MiQ systems
Supporting enrollment of devices into MDM
Providing systems access and support
Working with acquired company to support data transitions
Shipping and receiving of technical hardware
Troubleshoot and resolve all technical issues reported by end users
Manage support tickets via Jira Ticketing System
Support AV and meetings for internal and client events
Onboarding and offboarding of users (General)
Assisting with software deployment, security updates and patches
Managing MiQ assets via our Asset Management Solution
Administering devices via our MDM solution
Assist users in developing their IT knowledge
Assist users in the transition of data and acclimation into MiQ systems
Work with IT Manager to source hardware vendors in LATAM regions
Become key contact for vendors and procurement in LATAM
Shipping & Receiving of hardware and tech

Requirements

Minimum 2 years experience in technical support role
Proficient working with MDM (Jumpcloud, JAMF) and Anti-virus solutions
Proficient working with SaaS apps (Google Workspace, Okta, Slack, Zoom, etc.)
Proficient working with both Windows and MacOS
Ability to work with regional teams (LATAM)
Knowledge of workplace communication technologies
Ability to work in an agile environment
Excellent verbal and written communication skills
Strives for efficiency and effectiveness
Alignment with MiQ's core values/culture
A can do attitude to provide energy, drive and enthusiasm
Stays curious - demonstrates they can learn from anyone, acknowledges weaknesses and is open to growth