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Other52 days agoRemote

Comscore, Inc.

IT Support Engineer

IT supportdesktop supportMicrosoft WindowsmacOSMicrosoft 365SlackZoomworkstation setuptechnical supportcustomer service

Key details

Salary

$75 – $85K

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Reston, United States

Full job description

IT Support Engineer role providing frontline technical support for hardware, software, and workplace technology. Responsibilities include workstation setup, deployment, troubleshooting, user support, communication of technical solutions, participation in IT projects, white-glove support for executives, and asset tracking. Requires 2-3 years of desktop or IT support experience, strong customer service, ability to work independently, excellent communication and problem-solving skills, experience with Microsoft Windows and macOS, and familiarity with Microsoft 365, Slack, and Zoom. Location: Reston, Virginia. Salary: $75-85K.

What you'll do

  • Serve as the primary local IT support resource for workstation setup, deployment, and distribution
  • Install, configure, upgrade, and troubleshoot workstation operating systems, desktop hardware, and peripheral devices for both on-site and remote users
  • Respond to user support requests, assess issues, and resolve technical problems efficiently and professionally
  • Clearly communicate technical concepts and solutions to both technical and non-technical users
  • Support and participate in IT infrastructure and technology initiatives and projects
  • Provide occasional white‑glove IT support for executive leadership
  • Maintain accurate asset tracking and documentation
  • Perform additional duties as assigned

Requirements

  • 2–3 years of experience in a Desktop Support or IT Support role, or an equivalent combination of education and hands-on experience
  • Strong customer service skills with a professional, approachable, and solutions-oriented mindset
  • Ability to work independently, manage priorities, and operate effectively with minimal supervision
  • Excellent verbal, written, and problem-solving skills
  • Experience supporting Microsoft Windows and macOS environments
  • Familiarity with common enterprise applications such as Microsoft 365, Slack, and Zoom

Tech stack

Microsoft WindowsmacOSMicrosoft 365SlackZoom

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