The Trade Desk
Programmatic Trading Specialist
Toronto, Canada•1 month ago
CA$64K – CA$117K
programmaticDSPdigital marketing
OtherRecentlyOn-site
The Trade Desk
IT Support Analyst II
IT supportWindowsmacOShelpdeskhardwaresoftware deploymenttelephonynetworkITILendpoint supportimaging softwarecustomer service
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Mid-level
Years experience
3-5
Location
London, United Kingdom
Full job description
The Trade Desk is hiring an IT Support Analyst II in London. The role involves providing hands-on support for endpoint devices (PCs, Macs, mobile devices) via face-to-face, phone, and remote interactions. Responsibilities include managing Helpdesk tickets, deploying and maintaining hardware and software, troubleshooting telephony, network, and application issues, assisting with user account administration and collaboration tools, participating in system maintenance and process improvements, supporting IT collaboration tools during key meetings, and maintaining inventory and compliance with ITIL, security, and regulatory standards. Candidates should have 3-5 years of IT support experience, strong knowledge of Windows and macOS, familiarity with HP, Lenovo, and Apple hardware, experience with iOS and Android devices, imaging software, excellent communication skills, and the ability to work independently and collaboratively. Experience supporting remote and international users is a plus. The company values safety, compliance, and continuous improvement.
What you'll do
- Provide hands-on support for endpoint devices (PCs, Macs, mobile devices) through face-to-face, phone, and remote interactions
- Manage and resolve Helpdesk tickets, ensuring timely and effective solutions
- Deploy and maintain hardware and software for new hires and existing staff
- Troubleshoot and support telephony, network, and application issues
- Assist with user account administration, system access, and collaboration tools
- Participate in system maintenance, documentation, and process improvement initiatives
- Support key meetings and ensure smooth operation of IT collaboration tools
- Maintain inventory and ensure compliance with ITIL, security, and regulatory standards
Requirements
- 3-5 years of hands-on IT support experience
- Strong knowledge of Windows and macOS
- Familiarity with HP/Lenovo/Apple hardware
- Experience with iOS/Android devices
- Experience with imaging software
- Excellent communication and interpersonal skills
- Ability to work independently and collaboratively in a fast-paced environment
- Experience supporting remote and international users is a plus
- Proactive attitude toward safety, compliance, and continuous improvement
Tech stack
WindowsmacOSHP hardwareLenovo hardwareApple hardwareiOSAndroidimaging softwaretelephonynetworkITIL
Apply now
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