IT Operations Engineer I

What you'll do

• Provide friendly, responsive first- and second-line IT support to employees in the Tel Aviv office and across global teams
• Work within a global IT team spanning multiple time zones and offices, collaborating with colleagues across regions
• Handle day-to-day IT requests and incidents, escalating complex issues to senior team members
• Support core identity and productivity platforms including Microsoft Entra ID, Microsoft 365, Google Workspace, and JumpCloud
• Help support and maintain AWS-based infrastructure and cloud services
• Assist with SharePoint sites, permissions, and content structure
• Support Atlassian products (Jira, Confluence) including user access and administration
• Support on-premises to cloud and cloud to cloud migration projects including testing and post-migration follow-up
• Build and maintain simple automation scripts (PowerShell, Python) with guidance
• Embrace AI-powered tools and workflows in IT operations and service delivery
• Manage endpoint installations, upgrades, and troubleshooting on Windows and macOS devices
• Create and manage user accounts, groups, and access rights following security best practices
• Configure and maintain technical equipment including computers, printers, meeting room systems, and back-office infrastructure
• Monitor and respond to requests through the IT ticketing system, meeting SLAs and KPIs
• Help document and improve IT policies, procedures, and processes
• Research, evaluate, and test new products, services, and automation ideas
• Support inventory management, budget tracking, and vendor relationships

Requirements

• 1+ years' experience in an IT support or helpdesk role (internships and hands-on study projects count)
• Experience or solid working knowledge of supporting Windows and macOS devices
• Exposure to Microsoft Entra ID and Microsoft 365 (identity, security, and collaboration tools), or a strong willingness to learn
• An interest in scripting and automation, with some exposure to PowerShell or Python (or eagerness to develop these skills)
• A basic understanding of cloud concepts; any hands-on exposure to AWS is a plus
• Exposure to Google Workspace administration is an advantage
• Exposure to JumpCloud or a comparable cloud directory / MDM platform is an advantage
• Familiarity with SharePoint is an advantage
• Any exposure to on-premises to cloud migration projects is a plus
• Familiarity with Atlassian products such as Jira and Confluence is an advantage
• Experience working with IT support tickets against SLAs and KPIs
• Awareness of IT security tools such as firewalls, EDR, and MDM
• Comfortable working with remote and international teams
• Good written and spoken communication skills in English
• Ability to multitask and prioritise in a fast-moving, dynamic environment
• A responsible, service-oriented team player with a strong desire to learn and adapt to new technologies

Tech stack

Benefits