IT Operations Engineer I at Innovid | AdTechTalent
Other1 month agoRemote
Innovid
IT Operations Engineer I
IT supportPowerShellPythonMicrosoft 365Microsoft Entra IDGoogle WorkspaceJumpCloudAWSSharePointJiraConfluenceautomationcloud migrationWindowsmacOSAIhelpdeskIT operations
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Entry
Years experience
0-2
Location
Ramat-Gan, Israel
Full job description
Innovid is hiring a junior IT Operations Engineer to provide first- and second-line IT support in the Tel Aviv office and globally. Responsibilities include supporting Microsoft Entra ID, Microsoft 365, Google Workspace, JumpCloud, AWS infrastructure, SharePoint, Atlassian Jira and Confluence, and managing endpoint devices (Windows and macOS). The role involves handling IT requests, supporting cloud migration projects, building automation scripts in PowerShell and Python, and improving IT policies and processes. Candidates should have 1+ years of IT support experience, knowledge or willingness to learn Microsoft Entra ID and Microsoft 365, scripting interest, basic cloud understanding, and good communication skills. Benefits include hybrid work, growth opportunities, subsidized meals, and a dog-friendly office in Ramat-Gan, Israel.
What you'll do
Provide friendly, responsive first- and second-line IT support to employees in the Tel Aviv office and across global teams
Work within a global IT team spanning multiple time zones and offices, collaborating with colleagues across regions
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Handle day-to-day IT requests and incidents, escalating complex issues to senior team members
Support core identity and productivity platforms including Microsoft Entra ID, Microsoft 365, Google Workspace, and JumpCloud
Help support and maintain AWS-based infrastructure and cloud services
Assist with SharePoint sites, permissions, and content structure
Support Atlassian products (Jira, Confluence) including user access and administration
Support on-premises to cloud and cloud to cloud migration projects including testing and post-migration follow-up
Build and maintain simple automation scripts (PowerShell and Python) with guidance
Use AI-powered tools and workflows in day-to-day IT operations
Manage endpoint installations, upgrades, and troubleshooting on Windows and macOS devices
Create and manage user accounts, groups, and access rights across cloud and on-premises systems following security best practices
Configure and maintain technical equipment including computers, printers, meeting room systems, and back-office infrastructure
Monitor and respond to IT ticketing system requests, working to meet SLAs and KPIs
Help document and improve IT policies, procedures, and processes
Research, evaluate, and test new products, services, and automation ideas
Support inventory management, budget tracking, and vendor relationships
Requirements
1+ years' experience in an IT support or helpdesk role (internships and hands-on study projects count)
Experience or solid working knowledge of supporting Windows and macOS devices
Exposure to Microsoft Entra ID and Microsoft 365 (identity, security, and collaboration tools), or a strong willingness to learn
Interest in scripting and automation, with some exposure to PowerShell or Python (or eagerness to develop these skills)
Basic understanding of cloud concepts; any hands-on exposure to AWS is a plus
Exposure to Google Workspace administration is an advantage
Exposure to JumpCloud or a comparable cloud directory / MDM platform is an advantage
Familiarity with SharePoint is an advantage
Any exposure to on-premises to cloud migration projects is a plus
Familiarity with Atlassian products such as Jira and Confluence is an advantage
Experience working with IT support tickets against SLAs and KPIs
Awareness of IT security tools such as firewalls, EDR, and MDM
Comfortable working with remote and international teams
Good written and spoken communication skills in English
Ability to multitask and prioritise in a fast-moving, dynamic environment
A responsible, service-oriented team player with a strong desire to learn and adapt to new technologies
Tech stack
Microsoft Entra IDMicrosoft 365Google WorkspaceJumpCloudAWSSharePointAtlassian JiraAtlassian ConfluencePowerShellPythonWindowsmacOS
Benefits
High visibility roles with a tremendous amount of growth potentialWide and varied Learning & Development resources and culture that supports itGlobal team and cross-company collaborationHybrid working model & good work-life balanceBeautiful office with a view near the train stationDog-friendly office environmentSubsidized mealEvents, treats, and fun office experience
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