IT Administrator at Digital Turbine | AdTechTalent
Other2 days agoRemote
Digital Turbine
IT Administrator
IT AdministratorWindowsMacOktaGoogle WorkspaceCrowdstrikeJAMFIntuneIruUniFiFortinetVPNWiFiGoogle AppsSlackMDMIT supporthelp desk
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Mid-level
Years experience
0-2
Location
Durham, United States
Full job description
DT is seeking a mid-level IT Administrator for its Global Corporate IT team based in Durham, NC. This full-time hybrid role requires onsite presence 4 days a week. Responsibilities include providing hands-on IT support to executive leadership and staff globally, managing IT infrastructure, devices, and applications, responding to support requests, developing technical documentation, and collaborating with cross-functional teams. The candidate should have a bachelor's degree or equivalent experience, support experience with Windows and Mac environments, familiarity with Okta, Google Workspace, Crowdstrike, JAMF, Intune, Iru, and strong communication and customer service skills. Occasional travel may be required.
What you'll do
Collaborate with a worldwide team of IT professionals, both internal and external
Provide in-person and remote support to all employees, including Executive and Senior Leadership
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Respond to and manage incoming technical support requests via the IT help desk ticketing system and other support avenues
Oversee and maintain the office's IT infrastructure, end-user devices, and applications (e.g., Network infrastructure, conferencing equipment, A/V, & desk equipment)
Ensure the availability and proper working condition of computer equipment and peripherals by managing and assisting with their setup, maintenance, repair, and disposal
Develop and distribute technical instructional documentation
Maintain cleanliness and organization in IT offices, server rooms, and storage areas
Collaborate with other departments (e.g., Engineering, DevOps, Security, Facilities, Finance, & Corporate Systems)
Participate in projects on the installation, configuration, maintenance, and operation technology infrastructure and the associated hardware and software
Enroll devices to MDM infrastructure - Current - JAMF and Intune. Future - Iru
Support senior team members for office network (e.g., UniFi, Fortinet), VPN gateways, WiFi infrastructure
Support communication and productivity stack (e.g., Google Apps, Slack, etc.)
Collaborate with cross-functional teams for onboarding and offboarding employees (e.g., new hire orientations, asset management, access control)
Support IT requirements for local events such as executive leadership and board meetings, and global events such as all-hands meetings
Occasional travel to other offices may be required to assist with IT support
Requirements
Bachelor’s degree or a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience
Previous support of Windows and Mac environments
Certificates or educational degrees in IT are a plus
Prior work with Identity Provider platforms like Okta and SaaS applications like Google Workspace
Experience with centrally managed client security technologies such as Crowdstrike, MDM such as JAMF, Intune, Iru
Strong customer orientation and communication skills
Ability to coach and guide users through basic computer tasks
Extremely detail-oriented, organized, with excellent time management skills
Experience with supporting executive staff members in person and remotely
