BidMachine is hiring a Head of Customer Success (Mediation) to manage and grow the mediation publisher portfolio. This full-time role based in Barcelona requires ownership of retention, account health, and growth. Responsibilities include technical account management, client relationship building, minor product improvements, team leadership, and market tracking. Candidates must have mediation client experience, proven client retention and growth, ability to work with product and engineering teams, team leadership skills, practical AI experience in account management, and strong data analysis capabilities.
What you'll do
Own the mediation book of business after growth teams sign and integrate publishers
Be accountable for retention, account health and growth across the portfolio
Identify drifting accounts and act proactively
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