Forward Deployment Engineer (FDE)

What you'll do

• Serve as the technical authority for assigned product on sales calls
• Validate technical feasibility, answer architectural questions, and remove blockers
• Ensure clients feel technically confident moving forward with deals
• Own a specific product line as its deep SME in the field
• Manage the technical roadmap for product within each sales opportunity
• Collaborate with other FDEs for multiple product integrations
• Serve as gatekeeper for product relevance within assigned product line
• Secure direct customer feedback before feature launches
• Validate solutions with live clients to solve actual business problems
• Own technical accountability for product line within each account
• Work as part of FDE Integration Team to ensure complete client integration
• Remain engaged until product is live, stable, and proving value
• Translate client's unstructured problems into Pixalate configurations
• Map specific data fields and business logic to platform
• Ensure clients are protected in their specific environment
• Author Use Case Document for every engagement
• Define how client applies Pixalate to their business
• Establish official Definition of Done for each trial
• Serve as first line of defense against churn
• Manually verify data matches promised Use Case
• Ensure clients experience 'Aha!' moment before contract signing
• Facilitate technical transfer to Customer Success after contract signing
• Document custom configurations and Use Cases for ongoing support

Requirements

• Strong understanding of data integration, APIs, and system architecture
• Experience translating business requirements into technical configurations
• Familiarity with ad tech, fraud detection, or digital analytics platforms
• Excellent verbal and written communication skills for client-facing interactions
• Ability to explain complex technical concepts to non-technical stakeholders
• Experience working cross-functionally with Sales, Engineering, and Product teams
• Proven ability to diagnose and resolve complex integration challenges
• Track record of creative problem-solving in ambiguous technical environments
• Strong documentation and process definition skills
• Experience in ad tech, programmatic advertising, or digital fraud detection (preferred)
• Background in solutions engineering, technical consulting, or pre-sales engineering (preferred)
• Familiarity with CTV, mobile app analytics, or data feed integrations (preferred)
• Experience with trial management and customer success metrics (preferred)
• Understanding of IVT (Invalid Traffic) or ad fraud concepts (preferred)
• Willingness to accommodate early morning or late evening calls to align with global teams
• Ability to handle high-volume multitasking
• Foundational understanding of the digital advertising ecosystem (DSP, SSP, Ad Server)

Tech stack

Benefits