Customer Success Manager

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Full job description

Zeta Global seeks a results-oriented Customer Success Manager to manage a portfolio of publisher (Supply) partner accounts. Responsibilities include driving renewals, upsells, and cross-sells, managing pipeline and account growth, monitoring account performance, serving as primary client contact, leading communications and strategic planning, analyzing campaign data, identifying optimization opportunities, managing account operations and Salesforce data, leading demos and training, collaborating cross-functionally with Sales, Supply Operations, Product, and Support, and providing client feedback for improvements. Requirements include 4-7+ years in Customer Success, Account Management, or Publisher Partnerships, proven revenue growth ability, strong client-facing skills, multi-account management experience, data-driven mindset, operational discipline with CRM tools (Salesforce preferred), and excellent communication skills. Preferred experience includes digital media, ad tech, understanding of Ad Serving, CRM data/audiences, Ad Tags, ESPs, and basic HTML knowledge. Benefits include unlimited PTO, medical/dental/vision coverage, employee equity, discounts, wellness classes, and pet insurance. Salary range is $110,000 - $120,000 depending on location and experience. Role is remote in the United States.