AdTechTalent
Programmatic1 month agoRemote

StackAdapt

Client Success Manager (PST / MST)

programmaticclient successdigital advertisingGoogle AnalyticsGoogle Tag ManagerDoubleClick Campaign ManagerCMSAPIsdata analysistechnical support

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Alberta, Canada; British Columbia, Canada; United States

Full job description

StackAdapt seeks a Client Success Manager to build an internal Platform Support Centre. The role involves supporting Self-serve clients with technical questions on the StackAdapt advertising platform via phone, chat, and email. Responsibilities include resolving client requests and incidents, analyzing data for insights, collaborating with Sales and internal teams, developing solutions, and creating support documentation. Candidates should have 2+ years of client-facing experience, technical business analysis or support experience, knowledge of digital advertising, familiarity with APIs, CMS systems, Google Analytics, and tracking platforms. Strong communication, analytical skills, and attention to detail are required. The position is full-time, remote-first, open to candidates in the US or Canada within PST or MST time zones.

What you'll do

  • Act as primary contact for Self-Serve clients regarding StackAdapt platform
  • Support clients to ensure successful delivery of programmatic campaigns
  • Collaborate with Sales and internal teams to provide data, insights, and feedback
  • Develop innovative solutions to resolve problems at scale
  • Retain and grow high-potential customers
  • Analyze data sources to provide insights on product usage
  • Resolve application issues and ensure incidents are addressed within SLAs
  • Assist in creating support documentation
  • Resolve business and technical incidents related to StackAdapt platform
  • Take initiative on tickets that can be completed without Development team assistance

Requirements

  • Advanced knowledge/experience in Digital Advertising
  • Digital IAB Certification highly preferred
  • Google Analytics Certified highly preferred
  • 2+ years of client-facing experience
  • Experience with internal service desks is a bonus
  • 2+ years experience in technical business analysis, data analysis, or business/technical support
  • Proven experience identifying root causes of technical issues
  • Experience working with complex databases is a plus
  • Familiarity with APIs and web app integration services
  • Experience with CMS systems (WordPress, Shopify, Hubspot) is a strong asset
  • Experience with Google Tag Manager, DoubleClick Campaign Manager, Google Analytics, or tracking platforms is a strong plus
  • Exceptional communication, critical thinking, and analytical skills
  • Attention to detail and ability to manage multiple priorities
  • Experience providing training and explaining concepts to others

Tech stack

StackAdapt advertising platformGoogle AnalyticsAPIsCMS systems (WordPress, Shopify, Hubspot)Google Tag Manager (GTM)DoubleClick Campaign ManagerExcel

Benefits

Highly competitive salaryRetirement/401K/Pension Savings globallyCompetitive paid time off packages including birthdays offAccess to comprehensive mental health care programHealth benefits from day oneWork from home reimbursementsOptional global WeWork membership (London and Toronto hubs)Robust training and onboarding programSupport for personal development initiatives (conferences, courses, books)Access to StackAdapt programmatic courses and certificationsParental leave programFriendly, welcoming, and supportive cultureSocial and team events

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