AdTechTalent
Programmatic6 days agoRemote

Nexxen

Client Success Manager

programmaticclient successcampaign managementPMP dealsDSPSSPDMPCTVonline videodisplay advertisingSalesforceExcelPowerPointad ops

Key details

Salary

$80K – $95K

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

Chicago, United States

Full job description

The Client Success Manager at Nexxen manages managed service campaign management and programmatic PMP deal execution. Acts as primary contact for advertiser accounts to drive satisfaction, retention, and growth through campaign management, consulting, and technical fluency across Nexxen's DSP, SSP, and DMP. Responsibilities include client relationship management, campaign and deal management, strategy and product expertise, onboarding clients, upselling, and cross-functional collaboration. Requires 2+ years in client-facing roles in DSP, SSP, media agency, or publisher with experience managing programmatic campaigns across CTV, online video, or display. Must have strong analytical skills, excellent communication, organizational skills, proficiency in Excel and PowerPoint, and familiarity with Salesforce and ad tech platforms. Salary range $80,000 - $95,000. Position is full-time, hybrid, located in Chicago, Illinois.

What you'll do

  • Serve as the primary post-sale contact for a portfolio of managed service and programmatic advertiser accounts, building deep, trust-based relationships that drive retention and growth
  • Diagnose client needs and develop tailored strategies that generate measurable results and incremental revenue for Nexxen
  • Onboard new clients through platform demos, training sessions, and ongoing education on Nexxen's offerings and deal capabilities
  • Support quarterly regional growth goals through proactive upsell and cross-sell activity grounded in data and performance insights
  • Own end-to-end campaign delivery across managed service and PMP channels; including setup, launch, pacing, optimization, and performance reporting against KPIs
  • Manage the full PMP deal lifecycle: deal setup, targeting configuration, implementation best practices, QA, and ongoing troubleshooting
  • Execute multi-channel programmatic campaigns across CTV, online video, and display with a focus on precision and performance
  • Support audience activation and targeting strategies through Nexxen's Data Management Platform (DMP)
  • Maintain accurate campaign records and account documentation in Salesforce and internal systems
  • Act as a trusted advisor on Nexxen's DSP/SSP offerings — translating complexity into clear, actionable guidance for clients
  • Leverage performance data, market trends, and Nexxen's full product suite to develop proactive campaign recommendations and identify upsell opportunities
  • Collaborate cross-functionally to troubleshoot campaign and deal performance, surfacing creative solutions that meet evolving client needs

Requirements

  • 2+ years in a client-facing account management or operations role within a DSP, SSP, media agency, or publisher
  • Proven track record managing programmatic campaigns across CTV, online video, and/or display
  • Experience with PMP deal management, SSP platforms, and programmatic deal troubleshooting
  • Strong analytical mindset with the ability to translate data into actionable narratives
  • Excellent communication skills, able to explain technical concepts clearly to both clients and internal teams
  • Highly organized with proven ability to manage competing priorities in a fast-paced environment
  • Proficiency in Excel (pivot tables, large datasets) and PowerPoint
  • Familiarity with Salesforce, ad servers, brand safety, and verification platforms

Tech stack

DSPSSPDMPSalesforceExcelPowerPointad serversbrand safety platformsverification platforms

Benefits

medical insurancedental insurancevision insurancedisability insurance401(k)Employee Assistance Program (EAP)parental leaveunlimited vacationcompany-paid holidays

Apply now

This MVP uses a placeholder application flow. In production, this section can connect to an external apply URL or a native application form.

Continue to applicationBrowse more jobs

Similar jobs

More roles worth a look

Related opportunities based on specialty and working model so candidates can keep momentum.