TripleLift
Accountant
Detroit, United States; New York, US•4 months ago
$75K – $95K
accountingpayrollcompensation
Other22 months agoRemote
Epsilon
Associate Local support L1
windowsmacosandroidiosemailticketingslanetwork troubleshootingvpnpatch managementantivirusbackupwindows file serverremote support
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Entry
Years experience
0-2
Location
Worldwide
Full job description
The role requires troubleshooting and support experience with Windows and MAC OS, Android and iOS mobile OS, email configuration, backup, and ticketing processes including SLA management. Responsibilities include asset and inventory management, patch management, antivirus troubleshooting, network MFD printer installation and troubleshooting, basic network troubleshooting including VPN, and coordination with IT vendors for warranty support. Candidates must have a bachelor's degree in Computer Science, Information Systems or Engineering and at least 1 year of relevant experience. Strong communication skills and ability to work remotely are required.
What you'll do
- Troubleshoot Windows and MAC OS issues
- Handle email configuration and backup
- Troubleshoot Android and iOS mobile OS, mail and apps
- Manage ticket process and SLA for incidents and service requests
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