Associate Local support L1

windowsmacosandroidiosemailticketingslanetwork troubleshootingvpnpatch managementantivirusbackupwindows file serverremote support

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Entry

Years experience

0-2

Location

Worldwide

Full job description

The role requires troubleshooting and support experience with Windows and MAC OS, Android and iOS mobile OS, email configuration, backup, and ticketing processes including SLA management. Responsibilities include asset and inventory management, patch management, antivirus troubleshooting, network MFD printer installation and troubleshooting, basic network troubleshooting including VPN, and coordination with IT vendors for warranty support. Candidates must have a bachelor's degree in Computer Science, Information Systems or Engineering and at least 1 year of relevant experience. Strong communication skills and ability to work remotely are required.

What you'll do

Troubleshoot Windows and MAC OS issues
Handle email configuration and backup
Troubleshoot Android and iOS mobile OS, mail and apps
Manage ticket process and SLA for incidents and service requests
Handle asset/inventory record process and movements
Perform patch management and antivirus troubleshooting
Troubleshoot and install network MFD printers
Adhere to information security policies
Perform basic network troubleshooting and VPN support
Coordinate with IT vendors for warranty support and call logging
Handle Windows File Server backup and restoration

Requirements

Excellent experience in MS Office/Outlook, Email Configuration, Backup
Experience in Android & iOS mobile OS, Mail & Apps troubleshooting
Experience in Ticket process and SLA - Incidents / service requests, Escalation Matrix
Experience of handling Asset/inventory record process, movements
Knowledge of Patch management, Antivirus Troubleshooting
Troubleshooting and installation of Network MFD Printers
Awareness of Information security policy and adherence
Exposure to basic network troubleshooting, VPN, Remote Support
Coordination with IT vendor for warranty support and call logging
Hands on Experience on Handling Windows File Server, Backup, Restoration
Bachelor’s degree in Computer Science, Information Systems or Engineering
Minimum 1+ years experience of troubleshooting Windows and MAC OS