Merkle seeks a mid-level Account Manager to support client success through coordination, operational execution, and communication. Responsibilities include managing day-to-day account operations, applying Merkle processes (including Salesforce), managing tasks and deadlines, identifying and escalating risks, partnering with project teams, supporting forecasting and reporting, and maintaining client relationships. Requires 3-5 years experience in client services or account management, strong organizational and communication skills, and a bachelor's degree. Benefits include medical, vision, dental, life insurance, disability insurance, 401k, flexible PTO, holidays, sick leave, and parental leave. The role is hybrid with office presence expected three days per week in Chicago.
What you'll do
Support day-to-day account operations including client communications, meeting coordination, follow-ups, and internal team alignment
Learn, follow, and apply Merkle operational processes including Salesforce account reviews, account maps, account health updates, and forecast support
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Manage assigned tasks, deadlines, and account updates with strong organization, attention to detail, and follow-through
Identify potential issues, risks, or client concerns and escalate appropriately to account leadership, project leads, or cross-functional partners
Partner with Project Managers, Project Leads, and delivery teams to understand timelines, deliverables, change requests, proposals, and open items
Support revenue forecasting, opportunity updates, operational reporting, and business review preparation
Communicate clearly and timely with internal teams and clients regarding project progress, next steps, and decisions needed
Contribute to positive client experiences by anticipating needs, tracking action items, and ensuring timely follow-through
Build strong working relationships with internal teams, client contacts, and account leadership
Support an organized, collaborative, and energized internal account team environment
Engage with clients by providing updates, capturing needs, and escalating questions or concerns when appropriate
Contribute positively to team culture, morale, and day-to-day collaboration
Build trust through reliable execution, responsiveness, and attention to detail
Continue building technical skills, business acumen, and account management capability through training, coaching, and hands-on experience
Develop a working understanding of revenue recognition, billing, invoicing, forecasting, and financial processes
Support invoice tracking, payment follow-ups, financial reporting, and account health needs in partnership with Finance and account leadership
Help review time allocations, project financials, and report outputs to identify questions, risks, or follow-ups
Listen to client needs and share potential risks, opportunities, or growth areas with account leadership
Support SOW renewals, change orders, and proposal development by coordinating inputs, timelines, and internal reviews
Assist with research, account planning, market intelligence, and materials that support client growth or account planning
Requirements
Bachelor’s degree required
3–5 years of experience in client services, account management, project coordination, agency, or relevant client-side work
Experience working with cross-functional and/or remote teams
Foundational project management skills with strong organization, follow-through, and attention to detail
Strong written and verbal communication skills
Client-service mindset with ability to build relationships and respond professionally to client and internal needs
Ability to identify issues, ask thoughtful questions, and escalate complex or sensitive issues appropriately to leadership
Self-motivated, collaborative, solution-oriented, highly ethical, and eager to learn
Comfortable working in a dynamic, fast-paced environment and adapting to change
Developing presentation, storytelling, and insight delivery skills
Tech stack
Salesforce
Benefits
Medical, vision, and dental insuranceLife insuranceShort-term and long-term disability insurance401kFlexible paid time offAt least 15 paid holidays per yearPaid sick and safe leavePaid parental leave
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