AdTechTalent
Marketing8 months agoRemote

Smartly

Senior Customer Success Manager

customer successaccount managementonline marketingdigital marketingB2B SaaSFacebook advertisingSmartly.ioSpanishEnglishconsultative salesclient relations

Key details

Salary

Not specified

Employment type

Full-time

Seniority

Senior

Years experience

5-10

Location

Mexico City, Mexico

Full job description

Senior Customer Success Manager role at Smartly in Mexico City. Responsible for managing and growing own customer accounts, providing consultative advice, leading product trials, and driving customer engagement. Requires 5+ years account management experience in B2B SaaS or agencies, preferably in online marketing. Must have professional English and Spanish fluency and be willing to travel. Responsibilities include optimizing marketing strategies, resolving advertiser issues, developing vertical expertise, and collaborating with internal teams and Facebook. Benefits include public healthcare (IMSS), housing fund (INFONAVIT), personal loan access (FONACOT), and a remote work allowance. The position is full-time and hybrid.

What you'll do

  • Manage and develop own customer accounts through daily communication and marketing expertise
  • Work closely with customers to optimize online marketing strategy and resolve advertiser issues
  • Take full ownership of growing and managing target market and develop vertical expertise
  • Maintain excellent knowledge of Smartly.io tool and Facebook advertising to solve customer problems
  • Build and strengthen relationships with customers and Facebook
  • Collaborate with customers, other Customer Success Managers, and product development team for feedback

Requirements

  • Motivated to combine client management, digital marketing problem solving, and long-term relationship building
  • 5+ years of account management experience in B2B SaaS or similar agencies, preferably in online marketing
  • Excellent communication skills to explain complex concepts clearly and provide consultative advice
  • Professional spoken and written English and fluency in Spanish
  • Willingness and availability to travel for meetings, conferences, and industry events

Tech stack

Smartly.ioFacebook advertisingonline marketing

Benefits

Social Security (IMSS) - Complete public healthcare coverage for employee and familyNational Housing Fund (INFONAVIT) - Savings fund to help buy or improve housingConsumption Coverage (FONACOT) - Access to affordable personal loansWork From Home Allowance - MXN 1,000 monthly stipend for remote work costs

Apply now

Ready to take the next step in your career? Click the button below to continue to the application process.

Continue to applicationBrowse more jobs

Similar jobs

More roles worth a look

Related opportunities based on specialty and working model so candidates can keep momentum.