TripleLift
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senior software engineerJavaPython
Marketing10 months agoRemote
Smartly
Senior Customer Success Manager
customer successaccount managementdigital marketingFacebook advertisingSmartly.ioB2B SaaSconsultative salesSpanishEnglishmarketing strategy
Key details
Salary
Not specified
Employment type
Full-time
Seniority
Senior
Years experience
5-10
Location
Mexico City, Mexico
Full job description
Senior Customer Success Manager role at Smartly in Mexico City. Responsible for managing and growing own customer accounts, providing consultative advice, leading product trials, and driving customer engagement. Requires 5+ years in B2B SaaS or agency account management, preferably in digital marketing. Must be fluent in English and Spanish, with excellent communication skills and willingness to travel. Responsibilities include optimizing marketing strategies, resolving advertiser issues, developing vertical expertise, maintaining knowledge of Smartly.io and Facebook advertising, and collaborating with internal teams. Benefits include public healthcare (IMSS), housing fund (INFONAVIT), personal loan access (FONACOT), and remote work allowance. Position is full-time and hybrid.
What you'll do
- Manage and develop own customer accounts through daily communication and digital marketing expertise
- Work closely with customers to optimize online marketing strategies and quickly resolve advertiser issues including budget scaling, campaign performance, and manual processes
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