Manager Systems Administration

What you'll do

• Lead, mentor, and upskill a high-performing DevOps/SRE-oriented operations team
• Partner with engineering teams to improve CI/CD reliability, release safety, and change automation
• Own the observability strategy across metrics, logs, and traces
• Optimize monitoring, alerting, and log analytics platforms (e.g., ELK, Splunk, Zabbix, OpsRamp)
• Continuously tune alerts to minimize noise and improve signal quality
• Ensure consistent observability of platforms and services to maintain optimal uptime
• Ensure incident, problem, and change processes are lightweight, automated, and outcome-focused
• Drive service continuity, resilience testing, and disaster recovery readiness
• Maintain consistent connection with peer teams for smooth operational efficiencies
• Participate in RCA of issues and address monitoring/process gaps during major incidents
• Coach and guide Operations teams to build capabilities and achieve strategic goals
• Ensure all incidents and requests follow documented processes and meet SLA/OLA
• Maintain ticket quality through regular assessments
• Present management-level reporting on incidents, tickets, projects, and challenges
• Evaluate production change proposals and ensure smooth, risk-aware implementation
• Ensure service continuity plans are compatible and regularly tested
• Review and analyze Operations management toolsets for best practices
• Coordinate with clients to prepare Operational run books
• Maintain operational logs, journals, documentation, processes, and diagnostic tools
• Ensure maintenance tasks are completed as per procedural documentation

Requirements

• Good knowledge in Kubernetes with hands-on experience using platforms such as GKE or EKS
• Experience setting up enterprise observability, alerting, and managing incident command at scale
• Deep understanding of Linux, networking protocols (TCP/IP, DNS), and distributed systems
• Strong skills in monitoring tools (OpsRamp, ThousandEyes, Grafana, Prometheus)
• Ability to define and track Service Level Objectives (SLOs) and Service Level Indicators (SLIs)
• Experience acting as an escalation point for critical production outages
• Bachelor’s degree in engineering, Computer Science, IT, or equivalent field
• 12 - 15 years of related experience
• Command Centre/NOC/SOC experience
• Familiarity with application lifecycle and IT Service Management concepts

Tech stack

Benefits