Skai is hiring a Client Success Enablement Manager to design and deliver learning experiences that equip Client Success teams with skills and knowledge. The role involves developing global enablement programs, creating training materials, onboarding programs, and AI workflows. The manager will partner with leadership and cross-functional teams to address performance gaps and support product launches. Requires 2-4 years experience in Customer Success or related fields, proficiency with AI workflows, strong communication, project management skills, and experience in B2B SaaS or ad tech. Salary range $95,000-105,000 with quarterly bonuses. Hybrid work model based in Chicago, Illinois.
What you'll do
Support development and execution of global Client Success enablement programs
Design and deliver engaging learning experiences including live and virtual training, workshops, role plays, and certifications
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Requirements
2–4 years of relevant professional experience in Customer Success, Customer Success Enablement, Learning & Development, Account Management, or related field
Experience in B2B sales or customer-facing organization, preferably SaaS, ad tech, martech, or digital media
AI curiosity and proficiency, including using AI to automate workflows or build AI workflows to improve sales processes
Strong communication and facilitation skills
Strong project management and organizational skills
Proactive mindset and willingness to take ownership
Experience partnering across multiple stakeholders and cross-functional teams
Ability to build trusted relationships and work effectively across functions and seniority levels
Intellectual curiosity and ability to quickly learn new products, industries, systems, and commercial concepts
Tech stack
AI workflowsSalesforceClariHighspotlearning management systems
Benefits
Quarterly bonus compensation through incentive plansHybrid work model with home/office mixDiverse and inclusive company cultureReasonable accommodation for applicants with disabilities
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