AdTechTalent
Marketing21 days agoRemote

Vibe.co

Client Experience Manager

client experienceevent productionhospitalityvendor negotiationVIP experiencesB2B techSaaSevent managementtrade showsclient entertainmentNew YorkLas Vegasmarketing

Key details

Salary

$118K – $167K

Employment type

Full-time

Seniority

Mid-level

Years experience

3-5

Location

New York, US

Full job description

Vibe.co is hiring a Client Experience Manager to own VIP client events including executive dinners, bespoke experiences, and activations outside trade shows. Reporting to the Director of Events and Experiences, this role manages the full lifecycle of events from venue selection to execution, builds vendor relationships, coordinates with sales on client targeting, manages budgets, and ensures brand consistency. Requires 3-5 years experience in hospitality, luxury client experience, or event production with a track record of designing unique experiences. Must have knowledge of US private events landscape, especially in New York and Las Vegas, vendor negotiation skills, and willingness to travel. Benefits include variable pay, hybrid work in NYC, full health coverage, 401(k) matching, unlimited PTO, parental leave, and annual offsite. Salary range for New York candidates is $118k-$167k base plus variable pay.

What you'll do

  • Own the full lifecycle of executive dinners, from venue research through on-the-night delivery
  • Build a curated network of venues, restaurants, and private dining contacts across key US markets
  • Match client tier to experience, from an intimate dinner to a full activation, with the Sales team
  • Partner on invitee targeting to get the right guests into the right room
  • Create a client gifting program tailored to relationship stage and account tier
  • Design hospitality touch points at trade shows, including booth lounges and hosted happy hours
  • Source F&B, décor, and logistics vendors across multiple destinations at a consistent standard
  • Keep every touchpoint on brand, from the atmosphere down to the smallest detail
  • Coordinate on the logistics handoff so hospitality and operations run in sync
  • Track spend against budget across every activation, flagging variances as they emerge
  • Report on ROI after each experience to sharpen the next one
  • Negotiate directly with venues, caterers, and suppliers to protect quality at the best price
  • Build vendor relationships that earn Vibe preferred rates and priority access

Requirements

  • 3–5 years in hospitality, luxury client experience, or event production, with high-end experiences delivered end to end
  • A track record of designing a memorable experience from scratch — not just executing a known format well
  • Deep knowledge of the US private events and VIP experience landscape — dinners, activations, bespoke experiences — especially New York and Las Vegas
  • Experience working alongside sales or account teams on client entertainment, with the professionalism to represent Vibe with prospects and clients
  • Vendor negotiation skills backed by existing supplier relationships in key cities
  • Comfort building process from scratch rather than waiting for one to exist
  • Willingness to travel for key activations and dinners

Benefits

Variable pay — based on objectives you hit. No arbitrary targets.Hybrid flexibility — We're in NYC's Flatiron District and our team is in 3x a week!Full health coverage — Comprehensive medical, dental, and vision insurance.401(k) with matching — We invest in your future, not just your output.Unlimited PTO — Take the time you need. We measure results, not hours.Parental leave — Paid leave for all parents.Annual offsite — The whole team, once a year, somewhere worth the trip.

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